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Emergency/Crisis Policy
Saela Ro is an outpatient therapy practice. This means sessions are scheduled in advance and your clinician is not available around the clock. Outside of scheduled appointments, response times to messages or calls are not guaranteed, and in a crisis, that gap matters. This policy exists so you know exactly what to do before a crisis happens.
Emergency/Crisis Resources
These resources are available 24/7 and are staffed by trained crisis counselors:
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-988 Suicide & Crisis Lifeline: Call or text 988 · Available 24/7
-Crisis Text Line: Text HOME to 741741 · Available 24/7
-Colorado Crisis Services: Walk-in, call, or text 1-844-493-8255 · Available 24/7
-Emergency Services: Call 911 Immediate danger to self or others
-UCHealth Memorial Hospital: Nearest emergency room · 1400 E Boulder St
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Urgent Mental Health Support:
If you are not in immediate danger but need urgent mental health support, consider contacting one of these resources:
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-National Alliance on Mental Illness (NAMI) Helpline: 1-800-950-NAMI (6264)
-Substance Abuse and Mental Health Services Administration (SAMHSA) Helpline: 1-800-662-HELP (4357)
-The Trevor Project (LGBTQ+ Support): 1-866-488-7386
-RAINN (Sexual Assault Hotline): 1-800-656-HOPE (4673)
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Contacting your clinician between sessions
Your clinician is available between sessions for brief, non-urgent communication through the client portal. Please allow up to 2 business days for a response.
If you are experiencing distress that feels urgent but not immediately life-threatening, please reach out to a crisis line while you wait. Your clinician cannot guarantee real-time response to voicemails, emails, or portal messages and a crisis line counselor can help you right now.
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When your clinician may take action without your permission
Colorado law requires mental health providers to take steps to protect clients and others when there is a reasonable belief that someone is in imminent danger. This may include contacting emergency services or a designated emergency contact. This is not something your clinician takes lightly, and it is something the law requires. Your safety matters more than the awkwardness of that conversation.
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After a crisis
If you experience a crisis between sessions, please let your clinician know at your next appointment. This helps ensure your care plan reflects where you actually are, not where you were when you last met.
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Questions about this policy? Reach out through the client portal or contact Jovie at jovie@saelaro.com. This page is reviewed periodically and updated as needed.